All instructions and course materials are clear, self-contained, and easy-to-understand.

You may direct queries to staff or faculty via telephone, fax or e- mail. (In North America a toll-free phone/fax number is provided for this service.) Full-time staff are available between the hours of 9:00am and 5:00pm Monday to Friday (Eastern Standard Time, Canada).

You may submit your tests and assignments by fax, mail or e- mail.

Your tests and assignments are processed and graded promptly. Results are returned to you by e-mail.

To help you stay on your personal schedule, you will receive a reminder from EIN if you have not submitted any tests or assignments for two months.

You may communicate with those other EIN students who have allowed their names and locations to be used for that purpose.